With all phone lines occupied, Messages On Hold help you hang on to customers.
What happens when all the phone lines are busy and callers are still trying to reach you?
You can't be in two places at the same time. Do you ignore some calls to answer others? Do you make all callers wait listening to the phone ring and ring?
The fact is, when a call is not answered people hang-up and go elsewhere.
The simple answer is to have the callers placed On Hold. But as we all know not all On Holds are created equal. Far from it.
Sometimes On Hold can mean hearing absolute silence. That can be disconcerting because callers don't know if they've been disconnected or just left abandoned in phone-limbo!
Some On Hold systems inflict the caller with mind-numbing chimes or computer generated sequenced-tones parading as music!
Other phone systems merely switch to a music source like a CD or worse they tune into a radio station so you become liable to pay annual fees to APRA and PPCM
However a professional Messages On Hold program is the best way to keep callers happy on-line and waiting to be connected to the person or department they want.
The primary function of the Messages On Hold program is keeping callers satisfied.
It is the same for both new and existing customers. They want to feel good about doing business with you. So they expect a certain the level of professionalism and want to see an image of quality that your business presents to the world.
First impressions count. So whether it's a potential new customer calling you or an existing customer on the line, it's important that you make a good impression.
Don't fall into the DIY trap. If you think you can just get one of the staff to record a few lines that you scribbled off in a hurry before you left the office one night, that's not going to cut it either.
You don't have to risk creating a poor impression or unintentionally offending a caller because we have the best solution.
As part of Media Group, the business audio specialists, we create Messages On Hold programs that are expertly written, professionally voiced and produced in our own quality recording studios.
With a Messages On Hold program that has been created and produced by Media Group, your callers will be instantly impressed with your professionalism and your commitment to customer care.
This is the sort of "first impression" you want to project. An image that says "quality is important to this company". Straight away existing clients and potentially new customers will feel better about doing business with you.
A good quality Messages On Hold program is one sure way to reduce the callers who hang up and go elsewhere with their business. They might go directly to your competition.
So what constitutes a quality Messages On Hold program?
First off it's the sound of the program...the voice, the music, the overall production values with no clicks and buzzes. A program where the writing has been carefully crafted to keep the messages succinct
Next, the content needs to keep the caller interested with information about your products and services as well as any special offers. The messages should be spaced with music.
On Hold Messages help show you have your customer's interest at heart.
You could even send a Christmas greeting with advice about changes to trading hours over the holiday period.
On Hold Messages help reinforce the firm's professionalism and support your products and services.
It is also important to keep your Messages On Holdup to date. So revisions need to be completed easily and quickly.
With our system you can update your On Hold Messages online. You might need to change just one message of a few, no problem.Just follow the prompts at www.mediagroup.com.au
Think about all the advantages of having A Messages On Hold program that's been professionally written, voiced and produced. It's going to help put you ahead of competitors and most importantly it makes the most of the communication potential of your company's telephones.
Find out more and get a free quote online; Click here.