Menu Prompts or Interactive Voice Responses (IVRs) permit callers to connect directly with a department or staff member.
A program of Menu Prompts is often referred to as Interactive Voice Responses (IVRs). They are a wonderful idea. IVRs help save time for the caller, reduce staff involvement and enhance confidentiality As the name implies they prompt the caller with options to select the destination of the call.
After the call is received the caller will hear the menu of options. The prompt might say something along these lines; "For new Sales enquiries, Press One; For the Service Department Press Two; For Accounts Payable, Press Three; to speak with Reception Press Four. To hear these options again Press Zero".
The Menu Prompts help callers get to the department of person they wish to speak with faster and without having to ask a staff member or receptionist to connect the call.
The self-service nature of IVRs reduces time lost by staff in directing an external call.
Customers who are regular callers and know the IVR system can save even more time by "dialling ahead". They can choose the number they need to dial without having to listen to the entire menu.
As we are part of Media Group, the business audio specialists we are experienced in creating Menu Prompts for organisations and of every size. We work with companies in all sectors of the economy including government.
The Menu Prompts or IVRs we supply are delivered online in any file format required ready to upload to the telephone system.
Some larger organisations may have several tiers that have to be navigated in order to reach a specific destination. In such instances individual files will be supplied to accommodate any complexity.
Where multi-tiered installations are involved the caller will hear the relevant prompts as they navigate through the various levels and departments.
The prompt will advise the action required to arrive at the desired destination. The caller may hear something along these lines. "For existing account holders, please Press One; If you wish to open a new monthly account Press Two; For all other enquiries please Press Three."
As with all your telephone audio, you need to keep in mind that your company's Menu Prompts or IVRs become part of the "image" you present to your customers.
For this reason your Menu Prompts must be clear, concise and function well. They should present your company in the best way.
Your IVRs or menu Prompts must be well written, professionally voiced and expertly produced.
Your Menu Prompts or IVRs are part of your front line! They are among the first thing you present to both new and existing customers.
At Media Group Pty Ltd we specialise in business audio, so we are able to keep our production costs at reasonable levels.
We have a staff of copywriters and experienced engineer/producers working in our own digital recording studio..
We use a team of in-house professional male and female voice artists. We also draw on the services of a pool of regular free-lance professional announcers.
Your Menu Prompts or IVR's will be produced by our team according to your instructions. Your customers will enjoy faster, smoother phone connections to your people and departments. At the same time we will help you present a friendly helpful and thoroughly professional image to your customers.
To find out more and arrange a FREE quote click here.
Here is a Typical Format for Menu Prompts: "Welcome and thank you for calling (insert Company Name). Please choose from the following options. To speak to a Sales Consultant, press 1; For our Service Department, press 2; For Accounts, press 3; for all other enquiries please stay on the line and one of our friendly staff will be with you as soon as possible. To hear these choices again please press zero."