When the office is closed callers should hear a message informing them of your trading hours and you will return their call.
Just because you have closed for the day doesn't mean you have to forget about your customers. However that is the attitude you present when the phones are left to just ring out! Every business needs an After Hours Message to avoid the problem
When phones a left to ring and ring ad infinitum, callers are left in the lurch.
More than annoying, it creates a poor impression and sends a signal that you care little for your customers.
There is something equally as bad as having no After Hours Message and that is having one that is a "DIY special". That's the one that sounds as rough as bags. Again this only sends the wrong signal to your customers.
The After Hours Message is an opportunity to reinforce your company image as professional. A chance to say your company is serious about its customers and the business.
The call might be coming from an existing customer or a potentially new piece of business, either way both will appreciate hearing an After Hours Message.
They might be calling from another time zone or they might not know your hours of operation. The After Hours Message informs and pacifies while reinforcing a favourable impression of your business.
Callers will be even more impressed when your After Hours Message sounds thoroughly professional. When it has been carefully written by an experienced copywriter, recorded by a professional voice actor and expertly produced in our modern digital sound studios.
We will even include some mood setting music and we will do it all for an extremely reasonable cost. How much? To find out we invite you to request a free quote.
As well as keeping callers "in the loop", your telephone system may allow your After Hours Message to invite callers to leave a name, number and the reason for the call as well as reassuring them that you will return the call.
If you offer to return their call, always make sure you follow up.
It's in your interest to leave a positive impact with callers whether they have been dealing with you for a long time or hoping to become one of your customers.
When the experience is a good one customers "spread the news" to their friends and associates. And that means more new business opportunities.
Let's get started to put a professional After Hours Message on your phone.
Arrange a free online quote now, click here.
A typical After Hours Message: Thank you for calling (add company name here), but unfortunately you have called outside our normal operating hours and we are closed for the day. Our opening hours are (mention the hours of operation). Please call back during opening hours. Alternatively you can leave a brief message with your name and number and we will return your call when the office re-opens. Leave your message after the "beep". Thank you
Sample of a Medical Services After Hours Message: Thank you for calling (add the name of Doctor or Medical Centre), however you have called outside our normal opening hours. If this call concerns a medical emergency please hang up now and dial 000 to request an ambulance. Otherwise please call back during our opening hours which are (list normal opening hours). If you wish to leave a brief message with your name and number we will return your call during normal opening hours. Please record your message after the tone.